Frequently asked questions
Search questions about services, operations, accounts and inquiries.
Can I use warehousing without international freight?+
Discuss individual, combined or end-to-end services. Confirm receiving conditions and handovers during planning.
Which destination markets are included?+
The network connects Yiwu and Shenzhen with the United States, United Kingdom, Spain and Poland. Addresses, capacity and eligible goods require confirmation.
Can marketplace replenishment and DTC orders share inventory?+
Plan multiple channels around shared stock after reviewing allocation, labels, packaging and delivery requirements.
What information is needed for a plan?+
Prepare origin, destination, product type, carton or pallet counts, dimensions, weight, channels and timeline.
Can returned goods be restocked?+
Review condition, instructions and sales requirements before deciding on repacking, restocking or other disposition.
How do I access the live warehouse system?+
Use the warehouse system link in the Client Center to open Qicheng WMS and sign in with your business account. Contact the team for account activation and access.
Does the inquiry form send my information?+
Review and download your inquiry first. Your information is sent to the Qicheng website team only when you click Submit inquiry. Check the result shown on the page.
Are API integrations available?+
Confirm systems, API documentation, fields, permissions and testing scope. The website does not establish a completed integration.
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